index

Return & Refund Policy

Last Updated: July 2026

At Sathya Designs, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 7 days of the delivery date, provided that:

  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The product is not damaged, altered, or used.
  • A valid proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or sale.
  • Customized or made-to-order products.
  • Gift cards.
  • Products damaged due to misuse or improper handling after delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or videos of the product
  • A brief description of the issue

Once verified, we will arrange a replacement or issue a refund.

Refunds

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for:

  • Size issues (subject to stock availability)
  • Damaged or defective products
  • Incorrect items received

If the requested item is unavailable, a refund or store credit may be offered.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
  • For all other returns, the customer is responsible for return shipping charges.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return, refund, or exchange requests, please contact our customer support team with your order details. We will assist you as quickly as possible.

Email: sathyadesigns.cochin@gmail.com
Phone: +91 9292021202